ELECTRONIC PAYMENTS AND STATEMENTS

Project Type: Redesign of Payer/Provider Web Application - Optum 2015

Optum Electronic Payments and Statements (EPS) streamlines the payment process for Payers and Providers. It is responsible for handling approximately 7 billion dollars in monthly payments. The EPS application hadn’t been been updated since 2003, we were tasked with updating the interface of the application, and where possible - without needing significant back-end development, improve the user experience.

I managed and directed the team responsible for the user experience, design and content. 

 

Before (left ) and (right) after redesign of EPS overview and view payments tabs. 

 

Storyboard for future EPS functionality.